Privacy Policy
隐私政策
How we collect, use, and protect your information
我们如何收集、使用和保护您的信息
Elmhurst Mobile ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Elmhurst Mobile 华人通（"我们"）尊重您的隐私，并致力于保护您的个人信息。本隐私政策说明了当您使用我们的服务时，我们如何收集、使用和保护您的信息。
We collect the following information to provide our services:
为提供服务，我们收集以下信息：
Personal Information 个人信息
- •Name 姓名
- •Phone number 电话号码
- •Email address (if provided) 电子邮箱
- •Billing address 账单地址
Service Information 服务信息
- •Plan selection 套餐选择
- •Payment history 付款记录
- •Service activation dates 服务激活日期
- •Account balance 账户余额
We use your information to:
我们使用您的信息用于：
Activate and manage your wireless service
激活和管理您的手机服务
Process payments and refills
处理付款和充值
Send account notifications via SMS
通过短信发送账户通知
Provide customer support
提供客户支持
Comply with legal requirements
遵守法律要求
We do NOT sell your personal information.
我们不会出售您的个人信息。
We may share information only in these circumstances:
我们仅在以下情况下共享信息：
Wireless Carriers 手机运营商
To activate and maintain your service (Ultra Mobile, Lyca Mobile, Simple Mobile)
用于激活和维护您的服务
Payment Processors 支付处理商
To process your payments securely
用于安全处理您的付款
Legal Requirements 法律要求
When required by law or to protect our rights
当法律要求或为保护我们的权利时
We implement appropriate security measures to protect your personal information:
我们采取适当的安全措施保护您的个人信息：
- 🔒Secure payment processing安全的支付处理
- 🛡️Limited employee access to customer data限制员工访问客户数据
- 💳No storage of complete credit card numbers不存储完整的信用卡号
You have the right to:
您有权：
Access your personal information
访问您的个人信息
Request correction of inaccurate info
要求更正不准确的信息
Opt out of SMS notifications
退订短信通知（回复 STOP）
Request deletion of your account
要求删除您的账户
To exercise these rights, contact us at (718) 898-9180 or visit our store.
如需行使这些权利，请致电 (718) 898-9180 或到店咨询。
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
我们的服务不面向13岁以下的儿童。我们不会故意收集13岁以下儿童的个人信息。
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
我们可能会不时更新本隐私政策。变更将在本页面发布，并更新修订日期。
If you have questions about this Privacy Policy, please contact us:
如对本隐私政策有任何疑问，请联系我们：
Elmhurst Mobile 华人通
📍 8343 Dongan Ave, Elmhurst, NY 11373
🕐 Mon-Sat: 10:30 AM - 6:30 PM | 周一至周六 10:30-18:30
Sunday: Closed 周日休息